Every request, in one queue
Questions from your team, chats from your website and emails to your support address all land in one place. Each one has an owner, a priority and a clear next step, so nothing slips through.
Email turns into tickets
Point your support address at Tachi. New emails open tickets, replies land on the ticket they belong to, and automatic out-of-office replies are ignored. Your customers just keep using email.
Live chat on your website
Add one line to your site and visitors can chat with you. Set your hours and topics. When nobody is free, visitors leave a message and it becomes a ticket, so you can reply later.
Know how fast you're answering
Every priority has a target for the first reply and for solving the problem. See what's overdue, who has the most open work and how long people wait, over the last week, month or quarter.
Set it up the way your office works
Create queues for IT, billing or facilities, each with its own categories. Name your own statuses, write canned replies for common questions, and choose who answers what.
Also in Help Desk
- Internal notes only your team sees
- Canned replies
- File attachments
- Tags and CC
- Ticket numbers your team can quote
- Email updates to the person who asked
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